This document describes Kronometrix Support features
Registered customers
Standard 8×5 Support
Includes:
- All Industries
- Yes Email
- Yes Phone
- No Video Chat
- 10 Incident Cases
- No Live private channel
- No Remote access
- Yes Software Updates
- 8×5 Mon-Fri
- 24h SLA
Premium 24×7 Support
Includes:
- All Industries
- Yes Email
- Yes Phone
- Yes Video Chat
- 100 Incident Cases
- Yes Live private channel
- Yes Remote access
- Yes Software Updates
- 24×7 All year
- 6h SLA
Mission Critical Support
Includes:
- All Industries
- Yes Email
- Yes Phone
- Yes Video Chat
- Unlimited Incident Cases
- Yes Live private channel
- Yes Remote access
- Yes Software Updates
- 24×7 All year
- 1h SLA
Remote Access – Keep track of your Kronometrix Data Recording, IoT Gateway installations. Our team can connect to your environment(s) to check and maintain all Kronometrix products. All installations can be automatically monitored for availability and performance, if required.